Before the payout

Trino Casino: The evening your withdrawal waits on a document check

The license asks us to confirm who you are, and a full review normally closes inside 42 hours.

Start verification

Licensed offshore operatorALSI-471964 issued by Anjouan Offshore Finance Authority

Six lines, full picture

The check you meet before cashing out

From the moment you see a review notice, these six lines answer the first questions.

Checks run by

Trino Casino LLC

License

Anjouan Offshore Finance Authority, ALSI-471964

Usual duration

42 hours

Required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

The evening you upload

Clear photos now, faster payout later

At the point you open the documents area, these four steps keep a resend away.

Where uploads live

By the time you log in, the documents section sits inside your account area, so open it before you start any upload and read the three slots listed there.

Your ID, lit evenly

When you scan your photo ID, keep every edge inside the frame, avoid glare on the plastic, and check that your name and the expiry date read cleanly at full size.

Address before approval

Moments later you add proof of address: a recent letter or statement showing your name and your New Zealand address exactly as you gave them at sign-up.

The quiet hours after upload

Once the files land, you wait while the review runs; most files close within 42 hours, and you can ask at [email protected] if nothing changes.

Four papers in total

Copies that prove what we need

Before you send anything, this table settles which paper answers which question.

Photo ID

ConfirmsYour name, face and age

Copy must showFull page, all four corners visible

Proof of address

ConfirmsWhere you live now

Copy must showYour name and full address, recent

Payment card image

ConfirmsThe card you deposit with

Copy must showCard face, first and last digits, no middle

The three usual rejections, and the cure

Outdated address paper. Address papers carry a date, and once that date slips too far back our reviewers cannot accept the letter as current. Request a fresh letter from your bank Send the newest bill you hold

When the edges were trimmed. Screenshots of a cropped image hide the corners a reviewer needs, and any touch-up makes the file look altered. Upload the original file, untouched Keep all four corners in frame

Getting your check moving again. A passport, licence or card with a date that has already passed proves nothing, so the check stalls until you send a current one. Renew the card, then upload it Send another valid photo ID

Routine questions, not suspicion

Under our licence from the Anjouan Offshore Finance Authority, number ALSI-471964, Trino Casino LLC must know how a player's money was earned. This is standard AML practice, asked of everyone at the same stage, and it is never a suggestion of wrongdoing.

Depending on your answer, our team may ask for one or two of the following.

Recent payslips from your employer
A bank statement showing salary
A letter confirming your job
Records of a business you run
Paperwork for a property sale

Know the triggers

Know the moments we ask for papers

Here you learn which events bring the request, so the timing never takes you by surprise.

Raise it after the check

Raising your own deposit ceiling signals a change in play, and our team confirms who you are and where the extra money comes from.

Check the spelling first

When a name, birth date or address differs from the paper you sent, we pause and ask for a clearer copy before anything moves.

How old are you?

Anyone opening an account must be 18 or older, so a quick ID review at sign-up keeps the site within its licence.

The first cash-out review

Closing your first cash-out is the last point we can verify identity, so photo ID and an address paper are requested then.

Withdrawal pending

Read this before your first cash-out

Short replies to the questions players send us once a check is running.

When do I have to verify my account before cashing out?+

By the time money first leaves, your account must be verified, because the licence we hold makes that a condition of any payout. Trino Casino may ask sooner, at sign-up or when you make your first deposit, so keep your paperwork nearby. No withdrawal is released ahead of the check.

My surname changed after marriage, will that slow the check?+

Old documents still speak clearly if you explain the gap. Send the certificate or deed that links your former name to the new one alongside your current photo ID, so the two names sit side by side. A short note to [email protected] with your account email speeds the comparison.

How many hours does a Trino Casino check usually take?+

Reviews are handled within 42 hours of a complete upload reaching us. Clear, readable images often clear well inside that window, and you receive a message either way. Times shift with demand, so treat 42 hours as the working figure rather than a promise.

A document of mine was rejected, what should I do next?+

Rejections come with the reason attached, and most are blurred print, cropped corners or a glare across the photo. Retake the same document in daylight, keep all four edges inside the frame, and send it again. Nothing restarts from zero, so only the replaced file is looked at.

Will you ever ask me to send the same papers a second time?+

Usually once is enough, and cleared files stay on record. Renewal is asked when an ID passes its expiry date, when your address changes, or when a payment method looks different from the one on file. Each of those requests is explained in the message that carries it.

Who regulates Trino Casino and what licence number is it?+

Trino Casino LLC trades under the Anjouan Offshore Finance Authority, licence ALSI-471964, and the company number is 537183. That licence is what obliges us to run identity and money-laundering checks at all. You are welcome to quote either number in any message to us.

Is my passport image safe once I upload it?+

Files travel to us under 256-bit AES encryption, and only the staff who review verification can open them. Your ID is used for this check and for nothing else, and our systems are audited by GLI and QUINEL. Data questions reach [email protected] any day of the week.